FAQ

GENERAL INQUIRIES

How is The Edit Man London different from other Footwear & Streetwear retailers?

We focus in 3 areas – Shopping, Styling and Culture.

Which means, we help you curate your styles through our socials, we keep you informed with the latest drops and provide you with the ability to buy them quickly.

In addition - we have a kick ass team in place ready to help you get the latest and coolest products

Where do The Edit Man London get their stock from?

We only work with the most premium and trusted Re-Sellers in market. The Edit Man London have established a trusted network of partners meaning you get access to almost anything you need whether it be sneakers on drop day through to the latest Supreme items, through to those items you simply can’t get anywhere else.

So to be clear – Some stock is held, some stock is consigned, some stock is sourced depending on your requirement.

What determines the price of our stock?

We work with only the most premium re-sellers in market to determine sale prices systematically using a range of factors such as shoe condition, rarity, and size availability.

Are all products sold at The Edit Man London authentic?

Yes absolutely. Our entire inventory is guaranteed authentic, twice authenticated by our team in London

How can I find a specific item?

You can find our entire catalog of inventory listed online on our website. If you’re in pursuit of a specific item, use our search option to browse our vast assortment of product. If we’re out of the size you’re looking for, we’ll notify you when it becomes available again. All you have to do is sign up to receive email notifications from us this can be done by creating an account with us and emailing detailing your requirements.

ORDERS

How can I make changes to my order?

Please contact customer support using the CONTACT US page

Please note: we are unable to process cancellation requests once an item ships. 

 

My order was cancelled?

We allow ourselves a 24 hours window to ensure that your order is secured for you and that we can fulfill the order - if we're unable to fulfill, we will cancel the order and notify you
Please note: You will receive a full refund immediately if order's cannot be fulfilled

 

I didn’t receive my order. What do I do?

Check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order please CONTACT US and we’ll do everything we can to ensure you get the product you’ve paid for.

How much does Shipping cost?

The cost of UK shipping for items is £7.50 for sneakers & roughly £5 for clothing.

The cost of European shipping is £15 and £20 to all other international countries.

Will I be charged sales tax for international shipping?

Some countries charge tax on imported items. This will be your cost.

PAYMENT


I am experiencing issues checking out.

If you are unable to complete your order at checkout, please contact customer support on our CONTACT US page.

Please make sure to provide as many details as possible (browser, device type, error message being received, etc.) as well as any available screenshots.

What types of payment does The Edit Man London accept?

The Edit Man London currently accepts All major Debit and Credit Cards, PayPal and Klarna

Refunds & Exchange policy:

Unfortunately due to scammers in market returning fake goods, and the fact most of the items on sale on our site  are extremely hard to get, The Edit Man London operate an All Sales are Final policy.
We will always be on hand to help guide on sizing and fit so just CONTACT US and the team will be responsive to help.

 

What is Klarna:

Klarna is a new payment method that allows you to pay for your orders in 3 easy installments. With acceptance rates of up to 95%, it is safe and used globally by most major retail

Klarna FAQ’s:

Who is Klarna?

Pay later in 3 interest-free instalments Frequently Asked Questions

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by The Edit Man London and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor The Edit Man London run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as The Edit Man London have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at The Edit Man London from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by The Edit Man London. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once The Edit Man London has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call The Edit Man London to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or atwww.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app or Klarna’s Customer Service pagefor a full list of FAQ’s, live chat and telephone options.